Sunday, July 13, 2008
Force-fed satisfaction
It seems very rude to force things on people, but I'm learning - and working on - doing just that. Because sometimes that's what you have to do in order to satisfy. For most people, if something seems too complicated, or if they think they would be wasting your time by asking for help, they will just pass on whatever it is they wanted to do. If you insist, however, that they go ahead and request the book or create the account, etc., they get what they wanted, learned something new, are incredibly appreciative, and ultimately leave with a good feeling about the library.
Thursday, July 10, 2008
Does your library have members?
In the most recent American Libraries newsletter, there was a link to a blog post about a talk at the recent American Library Association convention. "Patron" or "Customer"? Consultant Makes the Case for "Member". What a brilliant idea! That way everyone is part of a club. No one wants to be patronized, and we all know that customers are not always right, especially when they habitually claim that their late items were actually on time. It's a simple idea, but I've never heard it before, not even when we were discussing it in library school. Members have cards, and people who aren't members are guests. They pay dues in the form of taxes.
Thursday, June 26, 2008
Gender bias or gender difference?

Regarding salary (in)equity, I believe that men are generally more daring when negotiating salaries. I also believe that they are more proactive in asking for pay raises, if applicable. There are differences between the genders. I don't know about you, but I'm glad we aren't all the same.
Photo courtesy meganpru
Sunday, June 8, 2008
We read banned books

The library I work for is in a conservative community, so they never even purchased the book to begin with. After thinking about it for a while, I finally ordered the book through ILL (inter-library loan) from another library that saw value in adding this wonderful children's book to their collection. I was surprised it was as good as it was. It was so sweet, I almost cried. What on earth could be wrong with it?
What a good book to teach children about different families and about adoption. Oh no, they're gay! People really piss me off. Kids everywhere are not getting the chance to read this book that's destined to become a classic. Why? Because their parents are homophobic. This really happened, people! Get over yourselves and realize that homosexuality is perfectly natural. For goodness sake, don't teach your children to hate!
I bought my own copy, and I recommend that everyone else buy at least one copy. Buy one for family, buy one for friends.
Note: The library where I work has bought a few copies since this post. They are shelved in the "Parenting" section.
Friday, February 1, 2008
Classify by discipline, not subject
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