Force-fed satisfaction

It seems very rude to force things on people, but I'm learning - and working on - doing just that. Because sometimes that's what you have to do in order to satisfy. For most people, if something seems too complicated, or if they think they would be wasting your time by asking for help, they will just pass on whatever it is they wanted to do. If you insist, however, that they go ahead and request the book or create the account, etc., they get what they wanted, learned something new, are incredibly appreciative, and ultimately leave with a good feeling about the library.